THE DELIVERY TIME

Preparation time for products in stock is 5 to 7 days from order formalization and/or payment confirmation.

Transit time may vary between 5 and 25 business days, depending on the destination region or country and specific conditions within the EU.

Any modification requested for an order already in delivery note status will incur a surcharge of €150.

The customer will receive an email notification once the goods have left the warehouse. This notification will include the shipment number and/or

tracking reference, along with the contact details of the carrier responsible for tracking.

Orders with Special Delivery Times

For orders with delivery times exceeding 60 days from the order date, a storage fee of €25 per American pallet per month will apply.

Packages or pallets with non-standard American dimensions will be charged proportionally according to their volume.

In the event of cancellation of an order, proforma, or quotation for which a partial delivery/payment has already been made, a charge of 10% of the total invoice value will apply for handling and internal logistics. This amount will be deducted at the time of refund or credit, with no right to further claims.

Special Product

KODU offers the possibility of manufacturing products tailored to customer specifications, whether in finishes, quantities, or formats.

For this service, production lead times and minimum quantities must be consulted in advance.