AFTER SALE SERVICE

Upon receipt of the goods and before signing the delivery note, the customer must check and confirm the number of packages and their condition.

If inspection is not possible at that time, the following must be stated on the carrier’s delivery note: “Not accepted / Subject to inspection”.

Any visible damage to the packaging must be recorded on the delivery note and supported with photographs taken at the same time, as the transport agency will not accept claims for damages not stated on the delivery note.

Incidents must be reported to the factory within a maximum of 7 days from receipt via the website www.koduhome.com, under “Customer Area” → “Report Incident”, indicating the reason and attaching the corresponding images.

Any incident not noted on the transport delivery note will be considered invalid.

The customer must retain the original packaging for any possible return.

Deliveries and collections arising from incidents are carried out at street level.

Any defective goods will be replaced, not refunded, unless stock is unavailable. In such case, the corresponding amount will be deducted from the next invoice.

It is the customer’s responsibility to provide the necessary means, access, and procedures for product collection and replacement.

Due to the handcrafted nature of many items, slight variations in materials, shades, shapes, or dimensions may occur. For specific projects or cases, it is recommended to consult the technical department in advance, as such variations are not considered defects.

KODU Home does not accept voluntary returns of merchandise.